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Sign inP.A Vietnam places great importance on ensuring safety for users on the Internet. As the largest domain registrar in Vietnam, we always take responsibility to comply with and enhance internet safety for users.
Any reports of abuse sent to P.A Vietnam are carefully reviewed and handled. Please note that we deal with many complaints daily and can only respond to you if we need further information or clarification.
1. Guidelines for Reporting Abuse
To report abuse, you can send us information via:
+ Email: abuse@pavietnam.vn
+ Phone: +84 2873019954
The information should include:
+ Type of abuse.
+ Details of the abuse (Please specify the details, along with any accompanying documents or evidence).
+ Relevant URLs (if applicable).
For abuse reports related to intellectual property rights, trademarks, or infringed content, in addition to the above-mentioned details, the complainant needs to provide the following documents:
+ Authorization letter for filing the complaint if representing another party directly.
+ Evidence demonstrating the infringement of intellectual property rights, including but not limited to screenshots of the website displaying the infringing content at the time of the complaint.
+ Documentation and certificates proving the complainant's legal rights related to copyright, trademarks, and the content being complained about.
2. Types of Abuse:
| Phishing | A phishing website impersonates another site with the intent to steal login/ personal identification information. The attacker deceives victims into disclosing sensitive personal, company, or financial information (e.g., account numbers, login IDs, passwords) by sending phishing emails or enticing them to click links or imitate web pages. Some phishing campaigns aim to persuade users to install malware. This type of scam is often used on online platforms containing login sections or similar e-commerce websites. |
| Malicious software / Virus | Malicious software is installed and executed on a device without the user's permission, disrupting the device's operation, collecting sensitive information, or gaining access to personal computer systems. Malware includes viruses, spyware, ransomware, and other unwanted software. A website may be involved in distributing malware or viruses or may contain URLs for downloading. You can also report websites that promote, encourage, or participate in computer or network sabotage or attacks. |
| Internet Abuse | It refers to a collection of Internet-connected computers that have been infected with malicious software viruses and can be commanded to perform activities under the control of a remote-controlling device by the attacker. |
| Spam | Spam is unsolicited or undesired electronic mail or messages sent to recipients who did not request or have a responsibility to receive them according to legal regulations. |
| Copyright Complaint | Copyright complaints apply when users unlawfully use copyrighted resources from another party on their website. |
| Trademark Complaint | Trademark complaints apply when users unlawfully use the trademark of another party on their website. |
| Content Complaint | Content complaints apply when users unlawfully copy content from another party on their website. |
| Domain Dispute | Domain disputes arise when a domain name is confusingly similar to or infringes upon the trademark or service mark of the complainant. |
3. Abuse handling process:
Step 1: When receiving abuse reports via abuse@pavietnam.vn. We will respond within 24 hours to confirm that we have received abuse reports from a reporter.
Step 2: CWe will review the content of the abuse report, and check the evidence provided by the reporter to determine the accuracy of the report. If there is any unknown information, we will respond to the reporter for discussion.
Step 3: After checking the information, if the violations in the report are correct. We will contact the domain or web hosting owner to ask them to remove and handle the violation. If they protest to these abuse reports, we will mediate the exchange between reporter and domain owner and we will make the most appropriate decision on a case-by-case basis.
Step 4: After making a decision and handling the violation. We will respond to the results of the reporter.
Step 5: Keep a record of the case for later reference.
